CVEvulnerability

CVE-2013-3551

6.5 MEDIUM Published 2020-02-21 Modified 2026-06-16 Official page ↗
Status
Modified
Published
2020-02-21
Last modified
2026-06-16
Assigner
[email protected]
CVSS 3.1 ([email protected])
6.5 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
CVSS 2.0 ([email protected])
4.0 MEDIUM — AV:N/AC:L/Au:S/C:P/I:N/A:N
Weaknesses
CWE-200

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Affected configurations

• otrs otrs (>= 3.0.0 < 3.0.20) • otrs otrs (>= 3.1.0 < 3.1.16) • otrs otrs (>= 3.2.0 < 3.2.7) • otrs otrs itsm (>= 3.0.0 < 3.0.8) • otrs otrs itsm (>= 3.1.0 < 3.1.9) • otrs otrs itsm (>= 3.2.0 < 3.2.5)

Related

Weakness · CWE (1)

  • CWE-200 Exposure of Sensitive Information to an Unauthorized Actor weakness

References