CVEvulnerability

CVE-2019-18179

4.3 MEDIUM Published 2020-01-06 Modified 2026-06-17 Official page ↗
Status
Modified
Published
2020-01-06
Last modified
2026-06-17
Assigner
[email protected]
CVSS 3.1 ([email protected])
4.3 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
CVSS 3.0 ([email protected])
3.5 LOW — CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
CVSS 2.0 ([email protected])
4.0 MEDIUM — AV:N/AC:L/Au:S/C:P/I:N/A:N

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Affected configurations

• otrs otrs (>= 5.0.0 <= 5.0.38) • otrs otrs (>= 6.0.0 <= 6.0.23) • otrs otrs (>= 7.0.0 <= 7.0.12) • debian debian linux 8.0 • opensuse backports sle 15.0 • opensuse leap 15.1 • opensuse leap 15.2

References