CVEvulnerability
CVE-2020-11466
4.3 MEDIUM
Official page ↗
- Status
- Modified
- Published
- 2020-04-01
- Last modified
- 2026-06-17
- Assigner
- [email protected]
- CVSS 3.1 ([email protected])
- 4.3 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- CVSS 3.0 ([email protected])
- 7.6 HIGH — CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L
- CVSS 2.0 ([email protected])
- 4.0 MEDIUM — AV:N/AC:L/Au:S/C:P/I:N/A:N
- Weaknesses
- CWE-269
Description
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Affected configurations
• deskpro deskpro (< 2019.8.0)
Related
Weakness · CWE (1)
- CWE-269 Improper Privilege Management weakness
References
- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ Exploit, Third Party Advisory
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 Release Notes, Vendor Advisory
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update Release Notes, Vendor Advisory
- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ Exploit, Third Party Advisory
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 Release Notes, Vendor Advisory
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update Release Notes, Vendor Advisory