CVEvulnerability

CVE-2020-1767

4.3 MEDIUM Published 2020-01-10 Modified 2026-06-17 Official page ↗
Status
Modified
Published
2020-01-10
Last modified
2026-06-17
Assigner
[email protected]
CVSS 3.1 ([email protected])
3.5 LOW — CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
CVSS 3.1 ([email protected])
4.3 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
CVSS 2.0 ([email protected])
3.5 LOW — AV:N/AC:M/Au:S/C:N/I:P/A:N

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Affected configurations

• otrs otrs (>= 6.0.0 <= 6.0.24) • otrs otrs (>= 7.0.0 <= 7.0.13) • debian debian linux 8.0

References