CVEvulnerability

CVE-2020-1777

5.3 MEDIUM Published 2020-10-15 Modified 2026-06-17 Official page ↗
Status
Modified
Published
2020-10-15
Last modified
2026-06-17
Assigner
[email protected]
CVSS 3.1 ([email protected])
4.3 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
CVSS 3.1 ([email protected])
5.3 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
CVSS 2.0 ([email protected])
5.0 MEDIUM — AV:N/AC:L/Au:N/C:P/I:N/A:N
Weaknesses
CWE-200

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected configurations

• otrs otrs (>= 7.0.0 <= 7.0.21) • otrs otrs (>= 8.0.0 <= 8.0.6)

Related

Weakness · CWE (1)

  • CWE-200 Exposure of Sensitive Information to an Unauthorized Actor weakness

References