CVEvulnerability

CVE-2021-36097

4.3 MEDIUM Published 2021-10-18 Modified 2026-06-17 Official page ↗
Status
Modified
Published
2021-10-18
Last modified
2026-06-17
Assigner
[email protected]
CVSS 3.1 ([email protected])
3.5 LOW — CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
CVSS 3.1 ([email protected])
4.3 MEDIUM — CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
CVSS 2.0 ([email protected])
4.0 MEDIUM — AV:N/AC:L/Au:S/C:N/I:P/A:N
Weaknesses
CWE-266

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Affected configurations

• otrs otrs (>= 8.0.0 <= 8.0.16)

Related

Weakness · CWE (1)

  • CWE-266 Incorrect Privilege Assignment weakness

References