CVEvulnerability

CVE-2026-102490

9.4 CRITICAL Known exploited Published 2026-09-30 Modified 2026-10-09 Official page ↗

CISA Known Exploited Vulnerability

Zammad GmbH Zammad Improper Privilege Management Vulnerability — Zammad GmbH Zammad

Zammad GmbH Zammad contains an improper privilege management vulnerability that can allow the local zammad user to escalate privileges to root. This vulnerability can be chained with CVE-2026-102489.

Added to KEV: 2026-10-02
Remediation due: 2026-10-05
Ransomware use: Unknown
Required action: Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.
Notes: https://zammad.com/en/product/releases/ ; https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297/2 ; BOD 26-04: https://www.cisa.gov/news-events/directives/bod-26-04-prioritizing-security-updates-based-risk ; Forensics Triage Requirements: https://www.cisa.gov/news-events/directives/bod-26-04-implementation-guidance-prioritizing-security-updates-based-risk ; https://nvd.nist.gov/vuln/detail/CVE-2026-102490

Status: Analyzed
Published: 2026-09-30
Last modified: 2026-10-09
Assigner: [email protected]
CVSS 4.0 ([email protected]): 9.4 CRITICAL — CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:A/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:Y/R:X/V:C/RE:X/U:X
CVSS 3.1 ([email protected]): 7.8 HIGH — CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Weaknesses: CWE-269

Description

Zammad packages built with packager.io (DEB and RPM) could have allowed a local attacker who already had file system write privileges as the unprivileged zammad service account to escalate to full root privileges on the host. Service processes began running as root and executed files that were owned and writable by the zammad account before dropping their identity to that account. An attacker holding that foothold could have escalated within seconds, because the affected services were restarted automatically whenever they stopped; no administrator interaction was required. Only installations from the DEB and RPM packages were affected — installations from source or the official container images were not. All released packaged versions were affected.

Affected configurations

• zammad zammad (< 7.2.2)

Weakness · CWE (1)

CWE-269 Improper Privilege Management weakness

References