MITRE ATT&CKsub-technique

T1213.004 Customer Relationship Management Software

Published 2024-07-01 Modified 2025-04-15 Official page ↗
Domain
enterprise
Tactics
Collection
Platforms
SaaS
Version
1.0
Created
2024-07-01

Description

Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized Phishing emails, engage in SIM swapping, or otherwise target the organization’s customers in ways that enable financial gain or the compromise of additional organizations. CRM software may be hosted on-premises or in the cloud. Information stored in these solutions may vary based on the specific instance or environment. Examples of CRM software include Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, and HubSpot.

Related

Subtechnique of · MITRE ATT&CK (1)

  • T1213 Data from Information Repositories technique

Tactic · MITRE ATT&CK (1)

Referenced by MITRE ATT&CK · mitigates (4)

  • M1054 Software Configuration mitigation
  • M1047 Audit mitigation
  • M1017 User Training mitigation
  • M1018 User Account Management mitigation

Referenced by MITRE ATT&CK · uses (1)

  • C0059 Salesforce Data Exfiltration campaign

Referenced by Compliance · mitigates (20)

  • CIS-16.7 Use Standard Hardening Configuration Templates for Application Infrastructure CIS Safeguard v8.1
  • CIS-6.8 Define and Maintain Role-Based Access Control CIS Safeguard v8.1
  • NIST-AC-16 Security and Privacy Attributes NIST 800-53 control
  • NIST-AC-2 Account Management NIST 800-53 control
  • NIST-AC-21 Information Sharing NIST 800-53 control
  • NIST-AC-23 Data Mining Protection NIST 800-53 control
  • NIST-AC-3 Access Enforcement NIST 800-53 control
  • NIST-AC-4 Information Flow Enforcement NIST 800-53 control
  • NIST-AC-5 Separation of Duties NIST 800-53 control
  • NIST-AC-6 Least Privilege NIST 800-53 control
  • NIST-CA-7 Continuous Monitoring NIST 800-53 control
  • NIST-CM-6 Configuration Settings NIST 800-53 control
  • NIST-CM-7 Least Functionality NIST 800-53 control
  • NIST-IA-2 Identification and Authentication (Organizational Users) NIST 800-53 control
  • NIST-IA-4 Identifier Management NIST 800-53 control
  • NIST-IA-8 Identification and Authentication (Non-organizational Users) NIST 800-53 control
  • NIST-SC-28 Protection of Information at Rest NIST 800-53 control
  • NIST-SI-12 Information Management and Retention NIST 800-53 control
  • NIST-SI-4 System Monitoring NIST 800-53 control
  • NIST-SI-7 Software, Firmware, and Information Integrity NIST 800-53 control

References